We are deeply honored that you’ve chosen MoonWoven Sanctuary as part of your healing journey. Whether you’ve purchased intuitive coaching, handcrafted wellness tools, or soul-nourishing digital offerings, we want your experience to feel supportive. It should also feel transparent and sacred. Please review the guidelines below to understand how we handle returns and refunds across our different types of offerings.
Overview
Our offerings include a variety of coaching services, tangible goods, and digital downloads. Due to this, our return and refund policies vary depending on the nature of your purchase. Each section below provides details for your specific type of order.
Reflection-Based Written Coaching Guidance
Refunds and Cancellations
You may request a full refund within 24 hours of purchase, provided that your intake forms have not yet been submitted. Once your forms are received, the energetic process begins, and your session enters preparation. At that point, the service is considered in progress and becomes non-refundable.
- You may request a full refund within 24 hours of purchase, provided your personalized guidance has not yet been started.
- We encourage you to review the service listing in full before making a purchase. Each item page includes detailed descriptions of how support is offered.
- Send Refund Requests to support@moonwovensanctuary.com
We believe in ethical and heart-centered care. If you feel something didn’t resonate or meet your needs, reach out to us—we are always open to dialogue.
Optional One-on-One Consultations
Although at this time, all MoonWoven coaching is offered through Reflection-Based Written Guidance, allowing for thoughtful reflection and sensory-respectful communication. A one-on-one consultation may occasionally be offered as an optional paid add-on. This offering is available by invitation only and may also be added, upon request, as part of a custom service path. These sessions are provided on an as-needed basis and are subject to energetic capacity and availability.
Refunds & cancellations If you are offered a one-on-one consultation:
- Scheduling & Cancellations: You may reschedule or cancel your session with at least 48 hours’ notice for a full refund. Cancellations made within 24 hours of the scheduled time are non-refundable.
- Refunds: Once a one-on-one consultation has taken place, it is considered fulfilled and non-refundable.
- Availability: These sessions are not listed on the public services page. They are only available to current or previous clients when appropriate.
We reserve the right to approve, deny, or reschedule these sessions based on energetic capacity, alignment, or availability.
Optional Sacred Services & Add-ons
MoonWoven Sanctuary offers a range of optional sacred services tailored to support your spiritual journey. These offerings, including dream interpretation, intuitive readings, ritual creation, and reflection-based guidance, can be purchased separately. They can also be bought alongside other services.
Because each offering is custom-crafted, intuitive, and energetically prepared, the following refund terms apply:
- All sacred services and add-ons are considered final sale and non-refundable once creation or delivery has begun.
- If you purchase an optional service in error, you may contact us within 24 hours to request a cancellation or store credit—provided the service has not yet been started.
- These offerings are not restricted to coaching clients. They are open to everyone who feels called to deepen their journey through MoonWoven’s guidance.
- Delivery timelines will be noted on each service page, with most items fulfilled within 3–5 business days.
- Additional offerings may be introduced over time, and each new service will be subject to these same general terms unless otherwise stated.
If you have questions about any of our sacred add-ons, don’t hesitate to get in touch with us at support@moonwovensanctuary.com before making a purchase. We’re happy to help you choose the guidance that resonates most with your current path.
Tangible Goods and Handcrafted Items
Every item is lovingly created and packaged with spiritual intention. Should something arrive damaged, we will assist you with the return process. If it’s simply not the right fit, we’ll happily guide you through the return process.
Return Eligibility
- You may request a return or exchange within 14 days of delivery.
- All returns must be requested and approved before sending anything back. Unauthorized or “forced” returns sent without approval will not qualify for a refund or store credit.
- Items must be unused, in original condition, and include all original packaging.
- An order number that matches the original purchase information is required.
Items Not Eligible for Return
- Herbal and perishable wellness items
- Custom or intimate goods
- Digital products
- Sale and clearance items
- Gift cards
- Items marked as final sale
To begin a return, please email support@moonwovensanctuary.com with your order number and the reason for your return for approval. Unauthorized or unsolicited forced returns will not be accepted.
Items Damaged in Shipping
Though each parcel leaves us with protection, love, and care, postal mishandling can sometimes occur. If your item arrives damaged, we will help you through the process and file the USPS insurance claim.
To begin a shipping damage claim, email us at support@moonwovensanctuary.com within 7 days of delivery, and include the following:
- Clear photos of the damaged item (multiple angles if needed)
- Photos of the original packaging and internal wrapping
- A photo of the shipping label with tracking information and address
- A brief written description of the condition the package arrived in
- Confirmation that you have retained all packaging and damaged goods, as USPS may request inspection
So if your item arrives damaged, we’re truly sorry—that’s never the experience we want you to have. To resolve the issue promptly, we kindly request that you send us the required documentation (photos of the item, packaging, and shipping label) as soon as possible. Once received, we’ll file the USPS claim and walk you through the rest of the process.
Although USPS claims typically take 1–3 weeks to process, we don’t believe you should have to wait that long. If everything lines up, we’ll usually issue a refund or replacement right away, without waiting for the claim to resolve.
We handle it how we’d want it handled—quickly, kindly, and with care. 💌
If your item is one-of-a-kind or no longer available, we will offer either a refund or store credit .
Lost in Transit
If your order hasn’t arrived and tracking hasn’t updated for more than 7 business days, please reach out to us at support@moonwovensanctuary.com
We’ll open a missing mail search or file a claim with USPS. We will do our best to locate the missing item for you. If the package is confirmed lost, we’ll offer a replacement or refund. So if there’s no movement within a reasonable window, you can choose whichever feels right to you.
We honor the sacred exchange between sender and receiver. We always do our best to resolve things quickly and compassionately.
Digital Downloads
All digital items—such as PDFs, printables, e-books, or ritual guides—are considered final sale and non-refundable due to their instant-delivery nature.
If you experience any issues with accessing or opening your files, please contact us. We will be happy to assist and ensure you receive what you’ve purchased.
Gifts
If you received a MoonWoven item as a gift, we are happy to help with an exchange. However, to protect the integrity of our sacred shop and ensure authenticity, the following is required:
- The original order number
- The full name of the purchaser
We do not offer refunds on gifted items. If approved, we may offer store credit or an exchange depending on available inventory and the condition of the returned item.
Please note: We are unable to process gift returns without the required information, and items must be unused, in original condition, and clearly match the original item sold.
Returning Approved Items
Once your return has been approved, please mail the item to: 116 Davis Ave, Sicklerville NJ 08081
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Original shipping costs are non-refundable.
- We require the use of a trackable shipping service when returning an item. If the item is of high value, we also require adding shipping insurance to ensure it’s fully covered in transit.
Please note:
USPS Ground Advantage and Priority Mail include $100 of insurance at no extra cost. If your item is worth more than that, please purchase additional coverage. We cannot guarantee the safe return of uninsured or untracked packages.
Refund Processing Timeline
Once your return is received and inspected, you will be notified by email. If approved, your refund will be processed within a few business days and credited to your original method of payment.
Late or Missing Refunds
If your refund hasn’t arrived:
- Double-check your bank or credit account.
- Contact your card provider or financial institution—posting times can vary.
- If more than 10 business days have passed, email us at [your email address], and we’ll be glad to help.
Questions or Support
We’re here to walk beside you with care. If you have questions about your order, need to initiate a return, or simply want to understand the process more deeply, please reach out.
Email: support@moonwovensanctuary.com
Other ways to Connect With Us
Thank you for being part of the MoonWoven Sanctuary. Your presence is sacred here.